Support
FAQ
Answers to common questions about ChooseMyCareer.
ChooseMyCareer Platform — FAQ
This FAQ covers the ChooseMyCareer (“CMC”) platform apps and services in this repository, including:
- Student apps:
cmc-student-webapp,cmc-student-mobileapp - Assessment app/service:
cmc-assessment-webapp,cmc-assessment-service - Career/College library:
cmc-careerlib-webapp,cmc-careerlib-service - Partner portal/service:
cmc-partner-webapp,cmc-partner-service - CCC learning:
cmc-ccc-webapp,cmc-ccc-service - Central authentication:
cmc-auth-webapp,cmc-auth-service - Admin:
cmc-admin-webapp,cmc-admin-service
If you can’t find your answer here, contact support at support@choosemycareer.in.
Accounts & login
How do I sign up / log in?
Use the central login system (cmc-auth-webapp). It authenticates you through cmc-auth-service and then redirects you back to the relevant app (Student/Partner/CCC/Admin) using a safe return URL flow.
Do I need a separate account for each app?
No. The platform uses a central authentication service. One account can be used across apps, with access controlled by your role (e.g., student, partner/counsellor, coach, admin).
I’m stuck on login / OTP / password reset. What should I do?
- Check that you’re using the same email/phone used during registration.
- Retry OTP resend (where available).
- If your login is via an organization/partner, verify you’re using the correct partner login entry point (some partner flows can be enabled via configuration).
- Contact
support@choosemycareer.in.
How does the platform keep me signed in?
Apps typically use access/refresh tokens issued by cmc-auth-service (JWT-based). Tokens may be stored in cookies and/or passed during cross-app redirects.
Assessments & reports
What is the assessment used for?
The platform provides career assessments (e.g., interest/personality/aptitude-style dimensions) to generate insights such as career clusters, occupation roles, and recommendations.
Are assessments a substitute for professional/medical advice?
No. Assessments and reports are informational and guidance-oriented. They are not medical, psychological, legal, or professional advice.
Can I retake an assessment?
This depends on your plan/subscription and any configured retake rules. If you are blocked, check your plan or contact support.
How are results calculated?
Assessment answers are processed by cmc-assessment-service, which computes scoring dimensions and builds a report model. Some reports can be exported as PDFs.
Why can’t I see/download my report?
Common reasons:
- Your plan/subscription doesn’t include that report.
- Your assessment session is incomplete.
- A report generation job (PDF) is still processing.
- Token/session expired (log out and log back in).
How is my assessment access validated?
The platform can validate access using your authenticated account and/or a subscription/validation code flow (service-to-service validation is supported).
Career Library / College Library / Resources
What is the Career Library?
A browsable collection of career clusters, subclusters, and roles, served by cmc-careerlib-service and presented in cmc-careerlib-webapp.
What is the College Library?
College-related information and groupings (including “bundle/snapshot” style datasets used for reports). Availability may vary by plan and configuration.
Is all library content available without login?
Some content may be publicly readable, but certain features or deeper content can require authentication, based on service-side authorization rules.
Sessions with coaches/partners
What is the Partner portal used for?
cmc-partner-webapp and cmc-partner-service support counsellors/partners to manage students, view reports, plan recommendations, manage sessions, upload documents, and handle partner billing/plans.
Can a partner manage students on my behalf?
Partners can have management features for students (subject to permissions and partner/student relationships configured in the backend).
Can I book a session?
If enabled for your plan/role, you can book sessions through the student app and/or partner scheduling flows.
CCC (Career Coach Certification)
What is CCC?
CCC is the platform’s learning/certification offering (modules/materials, assignments, assessments, certificates) available in cmc-ccc-webapp and backed by cmc-ccc-service.
Is CCC fully online?
CCC content delivery is online in the platform. Any live sessions/meetings depend on the configured offering and schedule.
Will I receive a certificate?
Certificates depend on successful completion of the required modules/assessments, as defined by the CCC program configuration.
Payments, plans, refunds
What payment provider is used?
The platform supports payments through Razorpay integrations in multiple services (e.g., student/partner/coach plan flows).
Where can I see my plan/subscription status?
Student plans/subscriptions are handled by the student domain services and shown in the student apps. Partner/coach plans appear in their respective portals.
Do you offer refunds?
Refund handling depends on the plan/contract and the payment flow used. If you need a refund, contact support@choosemycareer.in with your order/payment reference.
Data, uploads, and security
What information do you store?
Depending on your use (student/partner/coach/admin), the platform may store:
- Account identity data (login identifiers, roles)
- Assessment responses and generated reports
- Profile data and uploaded documents (where enabled)
- Subscription/payment/order records
Where are files stored?
Uploads and generated reports (e.g., PDFs) can be stored in an object store (S3), typically accessed via secure URLs.
How do you send emails/OTPs?
Email delivery and OTP flows are supported through AWS SES integrations (as configured).
Admin
What is the Admin app for?
cmc-admin-webapp provides administrative management across multiple platform domains (career library, college library, assessment content, users, plans, etc.), typically via cmc-admin-service as a gateway.
Who can access Admin?
Only authorized admin-role accounts. Admin routes are protected by JWT and role checks.